Where can I find Racing Spirit in a retail store?
Please check our store locator at http://www.racingspirit.com/store-locations/
Do you offer a Live Chat service?
We do not offer live chat service at this moment, but it’s a feature we’re considering for the future.
How can I stop receiving marketing emails?
The most effective way is to click the “Unsubscribe” hyperlink near the bottom of any of our marketing email.
Why is my order still waiting approval?
Orders are subject to verification and acceptance before shipping. Depending on multiple factors some orders could potentially be delayed while we verify the information submitted.
How do I check order status?
Once your order has shipped, you will receive a confirmation with online tracking information. Registered RacingSpirit.com users can check order status at My Account.
How do I make changes or cancel my order?
Unfortunately, we cannot make changes to an order once it has been submitted for processing. However, if your order was placed recently we can make an attempt to cancel it before the orders is fulfilled. If we are unable to cancel it on time, please use our standard Return policy. Contact us at Customer Service
Why did you charge me sales tax?
We apply sales tax to all Florida transactions (7%) and where applicable by law.
My Racing Spirit item is defective. What can I do?
If you purchased from one of our independent retailers you need to contact them directly. If you purchased the product from RacingSpirit.com with a quality issue, please contact us so we can arrange a return or replacement based on stock availability. Please follow our Return Policy guidelines.
Our Return Policy
Please follow our Exchange and Return policy guidelines: https://www.racingspirit.com/exchange-and-returns/
If you have further questions please send us a note at Returns.
Where is my return and my credit?
The average time for your return and credit to be processed is approximately 10-14 business days from the date is shipped.
Do you have a restocking fee?
We do not have a restocking fee because you are responsible of the shipment costs. Other retailers provide you with a shipping label that is paid by the restocking fee. The only time we apply a restocking fee is when the returned merchandise is not returned in the original packaging or if the original packaging is damaged and needs replacement.
What is FedEx Smartpost?
Is a standard shipping service provided by FedEx which utilizes the U.S. Postal Service (USPS) for final delivery. Smartpost also supports shipping to APO/FPO/DPO addresses, U.S. territories, Alaska and Hawaii. Smartpost packages can be tracked at Fedex.com
Do you ship to military addresses (APO – FPO)
It’s our pleasure! Just select standard shipping during the checkout process.
Do you ship to P.O. Boxes?
Unfortunately our carriers do not ship to P.O. Boxes.